My Treatment Calendar is Missing Treatments or is Inaccurate

If your treatment calendar is missing treatments that you did complete, or you believe that your compliance percentage is inaccurate, there could be a few causes.

If a user removes their cap before a treatment is completed, that treatment will not register as complete in their account. To avoid this issue, please ensure that you wait until you hear the three tone beep at the end of your treatment, and also wait for the "Treatment Completed" check mark to appear on your treatment screen before you remove your cap.
If you lose internet/network connection on your mobile device during a treatment, that treatment will not register as complete in their account. To prevent this from occurring, please ensure that you have a strong internet/network connection before beginning your treatment.
If your phone or mobile device loses power during your treatment, that treatment will not register as complete in their account. To prevent this from occurring, please ensure that your phone or mobile device is sufficiently charged before beginning a treatment.
If you disable your phone or mobile device's bluetooth during a treatment, that treatment will not register as complete in their account. To prevent this from occurring, please ensure that you keep bluetooth enabled during your treatment.

If you believe that your treatment calendar or compliance rate are inaccurate, please log out of the REVIAN App and log back in. This may resolve any treatment history errors.

If you've followed the instructions above and you're still experiencing technical issues, please Submit A Support Ticket, and include the dates that any issues may have occurred.