Order Returns and Exchanges:
As a medical device, no returns or exchanges are permitted of any Device that has been used or in a package that has been opened.
If Buyer wish to return a new, unopened, never used Device in the original undamaged packaging within 10 days of purchase, contact Seller at www.revian.com/support to submit a return request. All returns must be authorized by Seller prior to receipt. Once a return is authorized, Seller will issue a Return Merchandise Authorization (RMA) number and provide instructions on how to return your Device. A refund, net of shipping costs, will be made to the form of payment Buyer used to pay for the purchase. Failure to comply with the instructions on how to return the Device could result in delays in processing and potentially refusal of the refund.
100% Money Back Guarantee:
Seller offers a Money Back Guarantee to the Buyer. In order to qualify for this Money Back Guarantee the User must have a minimum of 80% treatment compliance as reported within their user dashboard during their first six months (180 days). If the User is not fully satisfied with his or her results, the Buyer must notify the Seller that they wish to return the Device by submitting a ticket via the REVIAN app on their mobile device during the seventh month (day 180 – day 210) after the date of first treatment. The Seller will review the User information to ensure the User was a minimum of 80% compliant with the recommended treatment regimen and then provide a Return Merchandise Authorization (the “RMA”) number. The Buyer will be responsible for shipping the Device back to the Seller with the RMA number. Once the Device has been received, the Seller will process a refund made to the form of payment the Buyer used to pay for the purchase.