Issues charging the Revian cap

Issues charging the Revian cap

If you think you might be having an issue charging your Revian cap, please go through the steps below to troubleshoot:


1. Is the Magnetic Micro-USB Connector Tip firmly implanted in the cap's charging port?




The end of the charging cable that connects to the charging port is magnetized, and connects to the Magnetic Micro-USB Connector Tip. The Magnetic Micro-USB Connector Tip is designed to remain in the charging port. 

On rare occasions, if you pull the cable straight up to disconnect from cap, the Magnetic Micro-USB Connector Tip can come out of the charging port and remain magnetically connected to the end of the charging cable. If this occurs, simply reinsert the connector tip back into the charging port. Once reinserted, to properly disconnect the cable from the connector tip, grasp the cable at its base and tilt to the side to disengage the magnetic connection.

If the Magnetic Micro-USB Connect Tip has been removed and/or lost, please Submit a Support Ticket

2. Does the blue light in the cap's charging port turn on when you connect the charging cable? After confirming that the Magnetic Micro-USB Connector Tip remains firmly inserted in the cap's charging port, next confirm the blue light in the recessed charging port on top of your cap turns on when the charging cable is connected.  Please note, it might take up to 5 seconds to turn on and is not the same as the small light on the side of the charging cable. The blue charging light in the cap's charging port has two status stages:
  1. "Charging" = Steady blue light (not blinking) 
  2. "Fully Charged" = Slow blink 
It may take up to 3 hours to fully charge your cap, especially if you have recently completed multiple treatments without recharging, or have skipped treatment days without recharging.

If the charging port does not light up at all or the cap's charging light never reaches Fully Charged status, please Submit a Support Ticket.

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